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chandler@cmoorevelocity.com⏱ Average response time: 1–5 business days
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Getting Started
New to Velogos? Here's what you need to get your first session running.
1
Create your account
Sign up with email, or use Sign in with Google / Apple.
2
Add an athlete profile
Go to Profiles → Add Athlete. Enter name, position, and optional details.
3
Pair your BLE sensor
Enable Bluetooth, open Scan Devices -> scan, and select your device.
4
Start a session
Tap Start Session. Swing acceleration data will stream in real time.
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Frequently Asked Questions
My sensor won't connect — what should I do?
Make sure Bluetooth is enabled on your device and the sensor is powered on. Try these steps:
1. Force-close the app and reopen it.
2. Turn Bluetooth off and back on.
3. Move within 1 metre of the sensor.
4. If the sensor still won't pair, reset it (hold the sensor button for 5 seconds) and try pairing again from Scan Devices.
1. Force-close the app and reopen it.
2. Turn Bluetooth off and back on.
3. Move within 1 metre of the sensor.
4. If the sensor still won't pair, reset it (hold the sensor button for 5 seconds) and try pairing again from Scan Devices.
How many athlete profiles can I create?
The number of profiles depends on your subscription tier. Free accounts do not include additional profiles. Premium tiers unlock additional profiles. You can check and upgrade your plan under Settings → Subscription or Paywalls.
My session data isn't syncing across devices.
Ensure you're signed in to the same account on both devices and have an active internet connection. Pull down to refresh the Sessions list. If the issue persists, log out and log back in. Session data is also cached locally, so offline recordings sync automatically when you reconnect.
How do I cancel my subscription?
Subscriptions are managed through the App Store (iOS) or Google Play (Android) — not through the app directly.
• iOS: Settings → Apple ID → Subscriptions → Velogos → Cancel.
• Android: Google Play → Profile → Payments & subscriptions → Subscriptions → Velogos → Cancel.
• iOS: Settings → Apple ID → Subscriptions → Velogos → Cancel.
• Android: Google Play → Profile → Payments & subscriptions → Subscriptions → Velogos → Cancel.
Can I export my session data?
Yes. Go to Sessions → select a session → tap Export. Data is exported as a CSV file including timestamps, swing acceleration values (m/s²), and session metadata.
How do I delete my account and data?
You can delete your account directly in the app: Settings → Account → Delete Account. This will permanently remove your account and all associated data within 30 days. This action cannot be undone.
I forgot my password — how do I reset it?
On the login screen, tap Forgot Password and enter your email address. You'll receive a reset link within a few minutes. Check your spam folder if it doesn't arrive. If you signed up with Google or Apple, use those login options instead.
The app crashes or behaves unexpectedly.
Please make sure you're running the latest version of Velogos. Go to the App Store or Google Play and check for updates. If the issue continues, email us at chandler@cmoorevelocity.com with your device model and iOS/Android version so we can investigate.
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App Compatibility
Velogos is available on the following platforms:
📱 iOS
🤖 Android
🔵 Bluetooth LE Required
☁️ Cloud Sync